# Can’t connect to server

**URL:** <https://forum.hollywoodcamerawork.com/t/can-t-connect-to-server/1923>\
**Category:** Shot Designer 2D\
**Created:** [February 18, 2026, 8:58am UTC](https://forum.hollywoodcamerawork.com/t/can-t-connect-to-server/1923 "2026-02-18T08:58:32Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![shakma](https://forum.hollywoodcamerawork.com/letter_avatar_proxy/v4/letter/s/dec6dc/32.png) [@shakma](https://forum.hollywoodcamerawork.com/u/shakma)\
**Post date:** [February 18, 2026, 8:58am UTC](https://forum.hollywoodcamerawork.com/t/can-t-connect-to-server/1923/1 "2026-02-18T08:58:32Z")

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On the desktop version of the software, I **can’t connect to the network** anymore. I get the message “Communication error. Can’t connect to server. Are you on the internet?”

I can’t sync, I can’t even log out.

I’ve deleted Shot Designer and reinstalled it, and when I launch it it just starts up on the same scene I was on (it doesn’t even ask me to log on).

Could you please help me solve this?

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**Author:** ![perholmes](https://forum.hollywoodcamerawork.com/user_avatar/forum.hollywoodcamerawork.com/perholmes/32/3_2.png) [@perholmes](https://forum.hollywoodcamerawork.com/u/perholmes)\
**Post date:** [February 28, 2026, 9:11am UTC](https://forum.hollywoodcamerawork.com/t/can-t-connect-to-server/1923/2 "2026-02-28T09:11:16Z")

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Hi,

I believe this was a brief outage. I’m sorry for not seeing the message sooner. Do you still experience this?