# Trying to sign into my account

**URL:** <https://forum.hollywoodcamerawork.com/t/trying-to-sign-into-my-account/1914>\
**Category:** Shot Designer 2D\
**Created:** [February 12, 2026, 4:12pm UTC](https://forum.hollywoodcamerawork.com/t/trying-to-sign-into-my-account/1914 "2026-02-12T16:12:07Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![JamesS](https://forum.hollywoodcamerawork.com/letter_avatar_proxy/v4/letter/j/87869e/32.png) [@JamesS](https://forum.hollywoodcamerawork.com/u/JamesS)\
**Post date:** [February 12, 2026, 4:12pm UTC](https://forum.hollywoodcamerawork.com/t/trying-to-sign-into-my-account/1914/1 "2026-02-12T16:12:07Z")

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Needed to reset password and now despite numerous attempts at resetting I keep getting an error message …. Email not recognized or password incorrect.

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**Author:** ![perholmes](https://forum.hollywoodcamerawork.com/user_avatar/forum.hollywoodcamerawork.com/perholmes/32/3_2.png) [@perholmes](https://forum.hollywoodcamerawork.com/u/perholmes)\
**Post date:** [February 12, 2026, 7:56pm UTC](https://forum.hollywoodcamerawork.com/t/trying-to-sign-into-my-account/1914/2 "2026-02-12T19:56:11Z")

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Hi,

Which device are you signing in on, and is there any copy/pasting involved? A stray space character, or accidentally upper case, will ruin a password. Sometimes people paste in password, not seeing that there’s actually a space in there. Is this the case for you?