Hi Per, again, thank you for the great updates. I sent you a few emails with videos of what’s happening but haven’t yet heard back.
Two items, I’m unable to move, beats from one group to the Next or anywhere in the whiteboard without getting a red circle, and a slash across it. I sent a video with screen record recording of it.
and secondly, with the latest update installed… if I try to move/drag a group anywhere the app crashes. Thanks for your help. Would love to have a resolve for this.
Bob
Hi,
Yes, it’s top of the list. We’ve seen some weirdness in this area. But Friday ended up getting sucked into just one task. We’re expecting to look at it Monday.
Since you have screen recording capability, could you record the crash from dragging a group? It doesn’t immediately happy here, so there’s some other factor at play.
Per
Hi,
Got the email with the group drag crash video. I can’t make it happen here, so it’s something that’s specifically tied to your document.
Make sure to submit the crash report (and include your email address and a description), then we can find it. Unless your document is top-secret, it would be great if you would attach it, as it dramatically improves our ability to fix this. Basically, without getting the problem to happen here, we’re handcuffed, and it may be very hard for us to fix this at all before it happens here.
Per