I’ve downloaded the app to my old MacBook Pro, which I use at home. It’s a 2.7GHz quad-core Intel Core i7 with macOS Monterey 12.7.6
Doesn’t matter How many times I’ve cleaned the cache from the library and made many attempts on Terminal; still the same. The app starts as a fully blank white page with no button.
Hi,
this is a known issue with a known workaround and we are still baffled by this issue. The problem really is that the current shot designer is written in a very old framework and we’re grasping at straws to get to telemetry very early in the startup process.
Please do the following steps slowly and carefully in order to get Apple to recognize a new set of work folders.
Solution 1 of 2:
1.) Sign out of Shot Designer. Then Quit.
2.) Go to Finder → Go menu → Go To Folder → ~/Library/Application Support/
3.) Delete us.hollywoodcamerawork.shotdesigner, and restart the app. Go to the website and reset all your activations, then sign in again. This will not affect your data.
Solution 2 of 2:
1.) Quit Shot Designer.
2.) Move Documents->Shot Designer Scenes to the desktop.
3.) Start Shot Designer. Quit it again.
4.) Copy the *contents* of the folder you copied to the desktop into the newly recreated Documents->Shot Designer Scenes folder.
5.) Start Shot Designer again.