Can't Connect To Shot Designer Server On Desktop PC

Shot Designer 2D
1

On the desktop version of Shot Designer on my PC, I can’t connect to the network. I receive the message:

“Communication error. Can’t connect to server. Are you on the internet?”

Thus, I can’t sync.

And yes, I’m on the internet.

I’ve logged out–and back in–on both the desktop version and my HCW Account.

I’ve also reset my Shot Designer App Activations.

Neither effort fixed the problem.

I need to be able to use Shot Designer on my desktop PC.

Thank you in advance for your time on this.

2

Hi,

Sorry for the slow-reply, coding marathon. Is this fixed for you? This is almost certainly either anti-virus/firewall, or an IPv6 issue. If you can get this to work on another internet connection, then we need to troubleshoot your routing to our servers. The IPv6 network of your ISP isn’t always as polished as the IPv4 network.

But it’s most likely anti virus. Try to temporarily disable it.